Staff Roles

Purpose

The Owner supports Masquerade by maintaining its systems, identity, and long-term direction. They provide stability, technical upkeep, and final oversight, while trusting staff to handle daily operations and community care.

Primary Responsibilities

• Maintain server systems, bots, and core automations

• Support Admins with high-risk or sensitive escalations

• Guide the overall vision, theme, and long-term structure of Masquerade

• Manage major configuration changes and foundational server setup

• Approve partnerships, major events, and policy adjustments

• Ensure consistency in tone, safety, and member experience

• Oversee high-level features such as the Aura economy and role progression

Generally Not Responsible For

(Not due to inability — simply to let staff shine in their roles.)

• Routine chat moderation

• Daily engagement or casual interaction

• Handling minor tickets or small questions

• Running events unless by choice

• Resolving small internal disagreements

• Tasks Admins or Hosts are empowered to manage

Escalates To

• Discord Trust & Safety for platform-level or legally sensitive issues

• (The Owner is the final internal escalation point.)

Why It Matters

The Owner’s role is to maintain the foundation so the staff team can succeed. By keeping systems stable, direction clear, and major decisions consistent, the Owner helps ensure Masquerade remains safe, welcoming, and beautifully cohesive without overshadowing the staff who bring it to life each day.

Ideal Traits:

Supportive, thoughtful, steady, quietly creative, technically capable, and committed to Masquerade’s identity and community.

Purpose

Admins are the general managers of Masquerade — overseeing safety, structure, culture, and long-term direction. They handle the highest-risk moderation, guide staff teams, manage server systems, and ensure Masquerade remains elegant, safe, and aligned with Discord’s policies.

Primary Responsibilities

• Handle high-risk moderation (underage, doxxing, non-consensual content, major escalations)

• Review appeals, bans, serious disputes, and sensitive member issues

• Manage permissions, channels, staff promotions, and server structure

• Oversee automation, bots, and workflow systems

• Final say on verification concerns flagged by Bouncers

• Maintain consistency across Masquerade’s tone, atmosphere, events, and policies

• Support other Staff roles with mentorship and decisions

Generally Not Responsible For

(These tasks may be handled at times, but are preferably delegated so Admins can focus on higher-level responsibilities.)

• Routine chat moderation or simple reminders

• Basic ticket responses or low-priority member questions

• Standard event hosting or day-to-day engagement

• Minor disputes that Hosts can resolve

Escalates To

• Owner for structural decisions, major safety concerns, or unresolved escalations

• Discord Trust & Safety for platform-level violations or legally sensitive content

Why It Matters

Admins set the foundation for Masquerade’s culture, safety, and structure. Their judgement, consistency, and leadership ensure the server runs smoothly, staff feel supported, and members experience the elegance and security that define Masquerade.

Ideal Traits

Decisive, composed, reliable, diplomatic, detail-oriented, transparent, and deeply aligned with Masquerade’s tone and vision.

Purpose

Hosts are Masquerade’s moderators — the ones who keep the community safe, welcoming, and flowing smoothly. They maintain the server’s atmosphere through active presence, rule enforcement, and calm conflict management. Hosts are the social pulse and frontline guardians of Masquerade’s day-to-day experience.

Primary Responsibilities

• Monitor chats and enforce community rules consistently and respectfully

• De-escalate conflicts, redirect tension, and maintain a calm, elegant tone

• Remove or act on harmful content (harassment, hate speech, NSFW misposts, etc.)

• Identify and report high-risk issues requiring Admin attention

• Welcome new members and help maintain a warm, engaging environment

• Provide basic support in tickets not related to verification

• Step in when members are confused, lost, or need guidance

• Assist Curators during events and community activations

• Document moderate to severe incidents for Admin review

Generally Not Responsible For

• Age verification (handled by Bouncers)

• Reviewing IDs, selfies, or suspicious verification attempts

• High-risk disciplinary decisions (underage, doxxing, non-consensual content)

• Bot configuration, automation issues, or technical repairs

• Approving partnerships or major server changes

Escalates To

• Admins for high-risk safety issues, serious rule violations, or conflicts that exceed standard moderation.

Why It Matters

As the most visible staff members, Hosts shape the social dynamics and emotional tone of Masquerade. Their presence keeps the server feeling alive, safe, and inviting — creating the effortless flow and refined atmosphere that define the Masquerade experience.

Ideal Traits

Charismatic, composed, socially intuitive, observant, fair, patient, approachable, and skilled at calming tensions without escalating emotion.

Purpose

Bouncers are responsible for age verification and access control, ensuring that every member entering Masquerade is a genuine adult. They protect the threshold of the server, keeping minors, suspicious accounts, and unsafe profiles out while maintaining privacy and discretion.

Primary Responsibilities

• Review age verification submissions with attention to detail

• Confirm authenticity of selfies, IDs, timestamps, and angles

• Identify altered, AI-generated, mismatched, or suspicious images

• Approve or deny server access based on verification standards

• Watch for alt accounts or evasion attempts

• Enforce the rule that unverified users cannot remain in the server

• Maintain confidentiality when handling sensitive member information

• Escalate questionable or concerning verification attempts to Admins

• Communicate verification decisions clearly and respectfully

Generally Not Responsible For

• Routine chat moderation or rule enforcement

• Community engagement or event support

• Handling disputes, reports, or DM issues

• Managing bots, automations, or ticket systems

• High-risk safety situations beyond verification

• Decisions involving bans (beyond access denial)

Escalates To

• Admins for suspicious verifications, underage concerns, repeated failures, AI/fake IDs, evasion attempts, or anything that feels even slightly “off.”

• May notify Hosts only if a user causes disruption or hostility during the verification process.

Why It Matters

Verification is the most critical safety barrier in an 18+ space. Bouncers uphold Masquerade’s integrity by ensuring that only real adults gain access, protecting members from minors, predators, and unsafe accounts. Their judgment preserves the trust, safety, and elegance of the entire server.

Ideal Traits

Trustworthy, detail-oriented, discreet, firm but respectful — the steady hands at Masquerade’s entrance.

Purpose

Attendants are entry-level staff who support the community while learning Masquerade’s moderation, culture, and systems. They act as assistants to Hosts and Bouncers, helping maintain a warm, organized environment while developing the skills needed for future staff roles.

Primary Responsibilities

• Welcome and greet new members entering public spaces

• Keep chat active, friendly, and on-theme through light engagement

• Flag issues or conflicts for Hosts or Admins to review

• Assist with minor tasks during events or community activities

• Provide basic answers to common questions

• Help keep channels tidy and redirect misplaced content

• Gain familiarity with Masquerade’s rules, tone, and moderation style

• Participate in staff discussions and training sessions

Generally Not Responsible For

• Age verification or ID review

• High-risk moderation (underage concerns, hate speech, doxxing)

• Issuing bans, kicks, or major disciplinary actions

• Handling sensitive tickets or member disputes alone

• Managing bots, automations, or server systems

• Hosting major events without supervision

Escalates To

• Hosts for rule-breaking, moderation needs, or chat issues

• Admins for safety concerns or anything high-risk

Why It Matters

Attendants keep Masquerade feeling welcoming and supported while learning the staff environment. Their presence lightens the load for Hosts and Admins, helping the server run smoothly and gracefully.

Ideal Traits

Friendly, eager to learn, dependable, respectful, observant, approachable, and willing to ask for guidance.

Purpose

Curators design and deliver the experiences that keep Masquerade vibrant and engaging. They develop events, challenges, prompts, and seasonal activities that maintain the server’s sense of magic and momentum. Their work blends creativity with structure to keep the community inspired.

Primary Responsibilities

• Plan, design, and manage events (weekly challenges, games, seasonal themes, etc.)

• Create, schedule, and post prompts, engagement hooks, and activity ideas

• Collaborate with Admins on rewards, timing, and special initiatives

• Maintain event/event-channel organization and clarity

• Assist Hosts by providing content that fuels conversation and activity

• Coordinate giveaways, polls, and participation-driven features

• Gather community feedback and propose new ideas

• Ensure all event content aligns with Masquerade’s tone and atmosphere

Generally Not Responsible For 

• Moderation or rule enforcement

• Age verification

• High-risk or safety-related member issues

• Bot automation, backend systems, or technical fixes

• Major disciplinary actions or appeals

Escalates To

• Hosts for moderation concerns during events

• Admins for structural needs, rewards approval, or safety issues

Why It Matters

Curators keep Masquerade alive with movement, creativity, and intention. Their events, prompts, and ideas ensure the ballroom never feels still, helping the server thrive with energy and connection.

Ideal Traits

Creative, organized, reliable, enthusiastic, on-brand, community-minded, and skilled at turning ideas into smooth, engaging experiences.

Purpose

Partnership Liaisons manage Masquerade’s external relationships, ensuring collaborations, cross-promotions, and community connections align with the server’s aesthetic, values, and safety standards. They act as the voice of Masquerade to outsiders, maintaining professionalism and protecting the brand.

Primary Responsibilities

• Evaluate partnership requests and determine suitability

• Communicate professionally with external communities, staff, and representatives

• Draft or assist with partnership messaging, promotion posts, and cross-announcements

• Coordinate with Admins on approval, timing, and structure of partnerships

• Monitor ongoing partnerships to ensure mutual benefit and alignment

• Maintain a clear record of active and past partners

• Support event collabs or joint initiatives when approved

• Uphold Masquerade’s tone, brand, and safety requirements in all external communication

Generally Not Responsible For

• Moderation or rule enforcement

• Age verification

• Internal server disputes or member issues

• Bot configuration or automation

• Creating or running events independently

Escalates To

• Admins for partnership approvals, concerns, or conflicts

• Hosts only if a partnership interaction triggers a moderation issue in chat

Why It Matters

Partnerships can strengthen Masquerade’s reach and enrich its community — but only when carefully chosen and handled with elegance. The Liaison ensures that every collaboration reflects Masquerade’s identity and protects its members.

Ideal Traits:

Professional, articulate, diplomatic, brand-conscious, dependable, confident, and skilled in clear written communication.