Age Verification

1. Ticket Initiation: User opens a verification ticket in #help-desk. A private thread generates, adding the user, Bouncers, and Admins.

2. Bot Prompt: User enters Date of Birth and Current Age.

3. Photo Submission: User uploads required media. The bot detects the file and generates a Submit button.

4. Bouncer Ping: Pressing Submit stores the user ID, alerts the @Bouncer role, and queues the ticket for review.

5. Staff Review: Bouncer uses the Action Menu on the alert ping to select Verify, Deny, or Unset (rare; resets user binding).

6. Type Selection: If verifying, choose ID18+ or Partner. The bot automatically displays the exact DOB cutoff date.

7. Confirmation & Close: Confirm verification $\rightarrow$ roles apply automatically, a log posts to #mod-logs, and the user is notified. Bouncer prompts the member to delete photos and executes /ticket requestclose.

⚠️ Note: Age Verification tickets never generate transcripts.

To keep the queue moving and clear abandoned threads, Bouncers manually reset the autoclose countdown using two staff commands:

• vgreet — Use when a ticket first opens. Send this in a completely empty thread to post a welcome prompt and kick off the timer.

• blank — Use for all follow-up resets. Send this whenever a thread already contains messages or after posting a denial. It fires an invisible staff command that restarts the countdown without cluttering the channel.

🔍 Bouncer Review Checklist

• Both required photos (or valid partner media) are present.

• All written text matches the ticket ID and current date.

• DOB aligns with the bot's calculated cutoff date.

• Images are sharp, well-lit, and unedited (watch for heavy cropping, blurred faces, or digital manipulation).

• Appearance reasonably aligns with an 18+ age range.

When denying a ticket via the bot menu, select the appropriate standard reason:

• Missing Content: Only one photo provided, or handwritten paper is missing required details (date, ticket number, username).

• Unclear / Unreadable Media: Blurry photos, low lighting, heavy shadows, glare obscuring DOB/face, or face partially covered.

• Invalid File Type: Submitted as HEIC or unapproved attachment formats.

• Inconsistent / Suspicious: ID does not match selfie face, incorrect ticket number, signs of image editing or digital altercations.

• Partner Proof Issues: Screenshot lacks username/server/role, server is not on the Trusted Partner list, or role is purely cosmetic.

Escalate the ticket to an Admin immediately if you encounter:

• Any suspicion or indication of an underage user.

• Conflicting DOB details or obvious fake/manipulated IDs.

• Circumvention attempts or ban evasion indicators.

• Hostility, severe defensiveness, or evasive behavior from the user.

• Unrecognized or questionable partner server claims.

• Any situation where you feel unsure or uncomfortable making a call.