Age Re-Verification is a mandatory compliance action—not a punishment—triggered whenever a member's age eligibility becomes unclear, contradictory, or questionable. Failure or refusal to comply within the given timeframe results in permanent removal with no option to appeal.
Snippet: -reverify
Use Case: A specific incident, report, or moderation review raises general age concerns or irregularities. No explicit minor statement is required.
Snippet: -reverify statement
Use Case: A member states, implies, or jokes about being under 18 (e.g., mentions of high school, "not 18 yet," or age jokes). Intent does not matter—immediate re-verification is mandatory.
Snippet: -reverify partner
Use Case: A member previously verified via a partner server later selects an under-18 or minor-coded role. Overrides partner status and forces in-house verification.
Snippet: -reverify inhouse
Use Case: A member who completed in-house verification later selects an under-18 role. Indicates serious account misuse or a trust breach.
Snippet: -reverify conflict
Use Case: Age details conflict across messages, profile bio, or past tickets without an explicit minor statement.
Any staff member who identifies an age issue must immediately escalate it to the Admin team. Do not question, confront, or debate the member in public channels.
Once an Admin determines re-verification is required, execute the following steps without deviation:
Open an Admin Outreach (Tier 2) ticket using /new and add the member.
Unverify the member immediately using /staff verification.
Post the corresponding -reverify snippet, tag the member, and give a strict 48-hour deadline using a formatted timestamp.
Disable ticket auto-close via /ticket autoclose action:Toggle.
Open a private discussion thread inside the ticket using /ticket notes.
Admins must clearly state inside the outreach ticket:
Re-verification must be completed exclusively through the standard Age Verification system (not inside the outreach ticket).
The member has 48 hours to complete the process.
Failure or refusal results in a permanent ban with zero appeal options.
Verification Standards: All re-verifications must be completed in-house using government-issued photo ID submitted via the Age Verification ticket system. Partner/cross-verification is strictly prohibited during a re-verify.
Resolution Outcomes:
Verification Approved: Member is re-verified and restored through standard procedures.
Non-Response / Refusal / Expiry: Permanent ban applied (no appeal).
Confirmed Underage: Immediate permanent ban applied (no appeal).
Staff Conduct: Never debate age eligibility, accept explanations/media outside the ticket system, delay action, or offer second chances. Keep all communication calm, direct, and policy-driven.