Internal Policies

• Professional Collaboration: Keep staff channels welcoming, professional, and free of personal attacks. Venting is normal, but keep language respectful.

• Assume Good Intent: Approach internal misunderstandings with curiosity, not hostility. Most friction comes from miscommunication.

• No Public Conflicts or Dogpiling: If an internal conversation becomes heated, move it to DMs or request Admin mediation immediately. Staff channels are not for conflict theater.

• Targeted @pings Only: Use role pings strictly for safety issues or actionable escalations—never to call out or embarrass a teammate.

• Absolute Confidentiality: Internal discussions, screenshots, ticket logs, and verification data stay strictly within staff channels.

• Pause & De-Escalate: Take a moment before responding. A calm tone resolves most conflicts before they start.

• Private Direct Outreach: Reach out via DM first: “Hey, I think we misunderstood each other—can we clarify?”

• Admin Mediation: If an agreement can't be reached, bring in an Admin as a neutral facilitator to settle a path forward.

• No Grudges: Once a matter is resolved, it is closed. Staff must be able to collaborate professionally.

Real life always comes first. Communication keeps server operations running smoothly without overloading the team.

• Short-Term (1–3 Days): No announcement needed. Active status maintained.

• Medium (1–3 Weeks): Post a quick notice in staff chat. Operations adjusted; role maintained.

• Extended (1+ Month): Coordinate with Admins in advance. Temporary role/permission hold (organizational, non-punitive). 

• Silent Disappearance: Inactivity without notice. Staff check-in → temporary role adjustment.

Masquerade promotes staff who elevate the space, not those who seek to dominate it.

• Promotions Are Based On:

  • Consistency: A calm, steady presence in the server.

  • Sound Judgment: Fair decision-making without power-tripping.

  • Brand Alignment: Elegant, respectful, and composed tone.

  • Reliability: Showing up consistently in support tickets and chat.

  • Poise Under Pressure: De-escalating drama smoothly.

• Promotions Are NOT Based On: Popularity, high message counts, being "always online," issuing high numbers of punishments, or policing other staff members.

• Treat Members as Guests: Maintain an elegant, welcoming approach even when correcting behavior.

• Treat Staff as Teammates: Eliminate competition, rivalry, and ego.

• Prevent Burnout: Take breaks when needed. Stepping back temporarily is always better than pushing through to resentment.

• Ask When Uncertain: Never sit with uncertainty alone—reach out to Admins whenever a moderation call or situation feels unclear.