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Certain high-risk scenarios require immediate staff intervention with zero exceptions. Safety, legal compliance, and Discord ToS take absolute priority over conversation flow.
🚨 Identifying High-Risk Safety Issues
🚨 Identifying High-Risk Safety Issues
Self-Harm Mentions
Self-Harm Mentions
Key Identifiers: Suicidal statements, hopelessness, distress, or self-harm "jokes."
Examples: “I don’t want to be alive,” “kms lol”
Required Staff Action: Direct to resources/hotlines. Move to ticket. Alert Admins. Do not give mental health advice.
Non-Consensual Media
Non-Consensual Media
Key Identifiers: Photos/videos shared without subject consent, leaks, or revenge content.
Examples: “Look what my ex sent,” hidden recordings
Required Staff Action: Delete post immediately. Copy message link only (do not download files). Escalate to Admin.
Underage Claims
Underage Claims
Key Identifiers: Any hint of being under 18, joking about age, or suspicious verification.
Examples: “I’m 17 next month,” “I’m 16 haha”
Required Staff Action: Tier 4 Action. Immediate permanent ban. No debate or extra photo requests allowed. Alert Admins.
Doxxing / PII Leaks
Doxxing / PII Leaks
Key Identifiers: Sharing real names, addresses, phone numbers, or private personal data.
Examples: “Here’s his full name/address,” leak threats
Required Staff Action: Delete instantly. Copy message links. Issue an immediate permanent ban and escalate to Admins.
Stalking / DM Harassment
Stalking / DM Harassment
Key Identifiers: Unwanted sexual advances, persistence after "no," or block evasion via alts.
Examples: “Why aren’t you answering?”, alt account DMs
Required Staff Action: Request message links/screenshots via ticket. Issue timeout or ban based on severity.
Hate Speech & Slurs
Hate Speech & Slurs
Key Identifiers: Protected class targeting, slurs (censored or raw), or extremist jokes.
Examples: Slurs, “People like you shouldn’t exist”
Required Staff Action: Delete content. Issue immediate timeout or permanent ban depending on severity.
NSFW Outside NSFW
NSFW Outside NSFW
Key Identifiers: Nudity, sexual text, explicit memes, or fetish posts in SFW channels.
Examples: Nudes in #general-chat, sexual memes in lounge
Required Staff Action: Delete post. Issue a gentle redirection or formal warning. Repeat offenses earn timeouts.
⚙️ 9-Step Standard Operating Procedure
⚙️ 9-Step Standard Operating Procedure
Intervene Immediately: Delete harmful content instantly. Safety and ToS compliance trump all conversation.
Stay Calm & Neutral: Use firm, directive tone without arguing or moralizing (e.g., "This content is not allowed. Moving this to a ticket.").
Secure Evidence: Copy message links, save user IDs, and log timestamps. Never download explicit, underage, or non-consensual media.
Apply Direct Action:
Warn (Tier 1): Accidental misposts or minor confusion.
Timeout (Tier 2): Aggressive behavior, drama, or persistent rule breaking.
Ban (Tier 4): Underage, doxxing, non-consensual content, slurs, or illegal material.
Move to Tickets: Isolate disruptions immediately by moving affected parties into a #help-desk ticket to protect privacy.
Escalate to Admins: Alert Admins right away for underage claims, doxxing, self-harm, leaks, or threats against staff.
Provide Grounded Support: Direct distressed members to professional resources. Keep boundaries clear—you are staff, not a counselor.
Document the Incident: Log user IDs, evidence links, and actions taken in #mod-logs and #tickety-logs.
Follow-Up: Monitor involved accounts quietly to prevent repeat behavior or retaliation.
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